These terms govern your use of the Versatile Wills website and any enquiry you make through it. Separate engagement terms apply once you instruct us to carry out work, these will be provided to you in writing before any work begins.
1. About us
This website is operated by Versatile Wills Limited, a company registered in England and Wales (company number 15577368), with our registered office at AFE Accountants Ltd, Building 3 North London Business Park, Oakleigh Road South, London N11 1GN, and our trading office at 77 Marsh Wall, London E14 9SH.
You can contact us at info@versatilewills.co.uk, by phone on 020 3930 3430, or by WhatsApp on 020 3930 3430.
2. Use of this website
You may use this website for personal, personal use to learn about our services and contact us. By using the site, you agree:
- Not to use it in any way that breaches any applicable law or regulation
- Not to attempt to gain unauthorised access to our systems
- Not to introduce viruses, malware, or harmful code
- Not to use the site to send unsolicited marketing or spam
- To provide accurate information when contacting us
3. Information on this website
The information on this website is general guidance only. It is not legal advice and does not create a solicitor client or any other professional relationship. Every situation is different, for advice tailored to your circumstances, please contact us for a consultation.
We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that everything on the website is current or free of errors. We may update or change content at any time without notice.
4. Our services
We provide will writing, lasting power of attorney drafting, trust planning, and related estate planning services. All wills, LPAs, and trusts are drafted by qualified will writers and estate planning specialists. We use the appropriately qualified professional for each type of work, for example, accountants for tax related advice, and qualified will writers for drafting.
When you instruct us:
- We will give you a written quote for the work, with no hidden fees
- You will receive a separate engagement letter setting out the scope of work, fees, and timescales
- The contract for the work is formed only when you confirm acceptance in writing of our engagement letter
5. Enquiries via this website
Submitting an enquiry form, phoning, or messaging us on WhatsApp does not create a contract for legal services. It simply starts a conversation. You are under no obligation, and we are under no obligation to take on your matter.
We will use the information you provide only to respond to your enquiry. See our Privacy Policy for full details on how we handle personal data.
6. Fees and pricing
We do not publish standard prices because every client's situation is different. After a free 15-minute consultation, we provide a fixed written quote tailored to the work involved. There are no hidden fees and no surprises. You may decline to proceed at any point before the engagement letter is signed.
7. Cancellation rights (Consumer Contracts Regulations 2013)
Where you instruct us as a consumer (i.e. for personal, not business, purposes), you have a statutory 14-day cooling off period from the date the contract is formed during which you can cancel without giving a reason.
If you want us to start work before the 14 days expire, you must request this in writing. If you cancel after work has started, we may charge a proportionate fee for work already completed.
8. Scope of our services: what we do and don't cover
Unless your engagement letter expressly says otherwise, our services are limited to drafting documents on the basis of the instructions you provide. We do not provide:
- Tax advice or tax planning (we may flag tax considerations to you but you should obtain advice from a qualified tax adviser before relying on it)
- Investment, financial planning, or pensions advice
- Advice on the law of any country other than England & Wales (if you have foreign assets, you must take local law advice in those jurisdictions)
- Advice on family law, divorce settlements, or matrimonial issues
- Conveyancing, litigation, or contentious probate (unless agreed separately in writing)
If your matter involves any of the above, we will tell you in writing and recommend you obtain specialist advice.
9. Reliance on information you provide
We rely on the accuracy and completeness of the information you give us. Wills, LPAs, and trusts are drafted based on what you tell us about your circumstances, your assets, your family, and your wishes.
You are responsible for:
- Giving us accurate, complete, and current information
- Telling us promptly about any change in circumstances during our engagement
- Reviewing every draft we send you carefully before signing
- Reading the final document before execution and confirming it reflects your wishes
We are not liable for any loss arising from inaccurate, incomplete, or misleading information you provide, or from your failure to notify us of changes.
10. Testamentary capacity
We act on the basis that you have testamentary capacity (the legal mental ability to make a valid will) at the time of giving instructions and signing. If at any point we have reasonable doubt about your capacity, we may pause work, request a medical capacity assessment, or decline to proceed. Any such assessment is your responsibility to arrange and pay for.
11. Witnessing and execution
A will is not legally valid unless it is signed and witnessed in accordance with section 9 of the Wills Act 1837. We will provide clear written guidance on how to sign and witness your will. You are responsible for ensuring the will is signed and witnessed correctly. We are not liable for any failure of execution arising from your or your witnesses' actions or omissions.
12. Will storage
If we agree to store your original will, we will hold it securely. You may collect it at any time on production of identification. If our company ceases trading, we will give you reasonable notice to collect your will or nominate an alternative storage provider. Storage fees, if any, will be set out in your engagement letter. We are not liable for losses arising from circumstances beyond our reasonable control (e.g. fire, flood, theft despite reasonable security).
13. Intellectual property
All content on this website (text, design, logo, images, structure) is owned by or licensed to Versatile Wills Limited and protected by UK and international copyright laws. You may not copy, distribute, or republish any part of the site for commercial purposes without our written permission.
14. Limitation of liability
Nothing in these terms limits or excludes our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any matter for which it would be unlawful to limit liability
Subject to that:
- Our liability arising out of your use of this website (as distinct from any engagement to provide services) is limited to the maximum extent permitted by law. We do not accept liability for any loss resulting from reliance on general information published on the site.
- For work we undertake on instruction, our aggregate liability for any claim is capped at the higher of (a) the fees you paid us in respect of the matter giving rise to the claim, or (b) the amount payable under our professional indemnity insurance in respect of the claim. The specific cap, basis, and exclusions that apply to your matter will be set out in your engagement letter.
- We are not liable for indirect, consequential, special, or punitive losses, loss of profit, loss of opportunity, or loss of anticipated savings.
- We are not liable for any matter we did not agree in writing to advise on (see clause 8, Scope of our services).
- Time limits: any claim against us must be brought within six years of the act or omission complained of, or such shorter period as may be agreed in writing.
15. Professional indemnity insurance
We hold professional indemnity insurance covering our work. Details of our insurer and the territorial cover are available on request from info@versatilewills.co.uk.
16. Force majeure
We will not be in breach of these terms or otherwise liable for any failure or delay in performance arising from causes beyond our reasonable control, including acts of God, war, civil unrest, fire, flood, pandemic, government action, failure of telecommunications, power, or internet infrastructure.
17. External links
This website may contain links to third party websites. We do not control these sites and are not responsible for their content, accuracy, or any consequences of your interaction with them.
18. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any dispute arising out of your use of this website is subject to the exclusive jurisdiction of the courts of England and Wales.
19. Changes to these terms
We may update these terms from time to time. The "last updated" date at the top reflects the latest version. By continuing to use the website after changes are published, you accept the updated terms.
20. Complaints
If you are unhappy with any aspect of our service, please see our complaints procedure, which sets out how to raise a concern and how we will respond.
21. Contact
If you have any questions about these terms, please contact us at info@versatilewills.co.uk or 020 3930 3430.